GMC Onstar & Connected Services

Congratulations on Your New GMC

Get the most out of your new GMC by following the steps below to connect your vehicle.


01

DOWNLOAD/OPEN THE MYGMC MOBILE APP

  • If they don’t already have it, customers can download the myGMC Mobile App to their compatible phone from the App Store®3 or Google Play™

Preproduction sample screens shown for reference only.The actual steps and appearance of the screens may change.
3 Apple, the Apple logo, iPhone, Apple Watch and App Store are trademarks of Apple Inc., registered in the U.S. and other countries. 4 Android, Google Play and the Google Play logo are trademarks of Google LLC. Use of these trademarks are subject to Google Permissions.

02

CREATE A NEW ACCOUNT/LOG INTO THE MYGMC MOBILE APP

In order to view the setup experience, customers must enter the same email address provided to you during Online Enrollment to log into the app. If they do not use the correct email address, their account will not link to the new vehicle. This email address becomes the login/User ID they will use for all of their vehicle-related accounts. Learn more about the importance of the email address

Note: If the customer is the second owner of the vehicle, they should complete the blue button Welcome Call before beginning this step.

  • Open the myGMC Mobile App and select “Create Account”.
  • Existing myGMC Mobile App users should select “Log in” (using the same email address from their active account) instead and skip to Step 3.
  • Customers may be asked to accept the User Terms for Connected Vehicle Services, Privacy Statement and Software Terms if they have not already done so.
    • Enter the same email address provided to the dealer during Online Enrollment
    • Create a password for the account.
    • Confirm the account (a confirmation email will be sent and the customer will need to click on the button in the email to continue).
    • The myGMC Mobile App will automatically match the vehicle with the new account.

    Preproduction sample screens shown for reference only. The actual steps and appearance of the screens may change.

    03

    BEGIN NEW OWNER SETUP PROCESS

    After creating an account and logging in, customers will be taken through a personalized, guided walkthrough to help them set up the vehicle and engage with their service trial features. The steps shown to the customer depend on how their vehicle is equipped, and they can skip steps they do not want to complete.

    Note: If the customer skips a step, they would have to complete it on their own within the app, if desired. They cannot go backwards in the guided setup.

    • Welcome and congratulations
    • Create a nickname for the vehicle (e.g., Adrian’s GMC)

    Preproduction sample screens shown for reference only. The actual steps and appearance of the screens may change.

    04

    PERSONALIZE THE VEHICLE

    Next, depending on the vehicle’s equipment, customers can personalize some of their features from the palm of their hand, so their vehicle is ready for them.

    • Set up the vehicle’s Wi-Fi® Hotspot5 (network name and password)
    • Select from available in-vehicle apps6,7 to download to the infotainment8 system*

    * Note: Personalizing in-vehicle apps requires a compatible infotainment system. Selections will sync to the vehicle on the next ignition cycle when the customer is logged into their Personal Profile and the vehicle is connected to data.


    Preproduction sample screens shown for reference only. The actual steps and appearance of the screens may change.

    05

    EXPLORE CONNECTED SERVICES AND ONSTAR TRIAL INFORMATION

    Lastly, customers can learn more about the features that are included in their Connected Services and OnStar Safety & Security trial. If any additional trial offers are available, they will be presented in the myGMC Mobile App. The services shown to them depend on their service plan or trial.

    • Learn about remote commands and create a PIN
    • Learn about Vehicle Status
    • Learn about Vehicle Locate
    • Learn about safety and security services
    • Learn about the available built-in 4G LTE Wi-Fi® Hotspot
    • Review additional service trial offers, if available

    Preproduction sample screens shown for reference only. The actual steps and appearance of the screens may change.

    06

    COMPLETE THE SETUP PROCESS

    After completing (or skipping) the steps in the setup process, customers will exit the onboarding experience and be taken to the myGMC Mobile App’s dashboard.

    • If the customer exits the app before completing the process, it will pick back up where they left off next time they open the app. They can also use the tiles on the dashboard to set up and personalize the vehicle at a later date (e.g. naming their Wi-Fi® network).
    • Lastly, the customer should complete their blue button Welcome Call*.

    * Note: If the customer is the second owner of the vehicle, the blue button


    THE IMPORTANCE OF THE EMAIL ADDRESS

    • During Online Enrollment, it is crucial that you obtain the customer’s optimal email address. As part of single signon, this address becomes the User ID the customer will use to access all of their vehicle-related accounts on all GM platforms (including Owner Centre, the myGMC Mobile App, OnStar website and more).
    • Have a dialogue with the customer to make sure the email address you solicit is up to date and accessible, and make sure the customer understands this should be used as their User ID going forward. If you receive an error or failure message that the email address is invalid when you enter it, make sure to double-check the information with your customer right away.
    • If the customer does not utilize the same email address (which is their User ID) you captured during Online Enrollment, they will not be able to access their vehicle accounts, leading to a poor experience and lower engagement with GMC products and services.

    THINGS TO REMEMBER ABOUT NEW OWNER SETUP

    • It can take a few minutes for the information to process on the back end. After a few minutes, if the customer’s new vehicle does not automatically populate in the myGMC Mobile App and launch the guided walkthrough, they should push their blue OnStar button for assistance.
    • If the customer is the second owner of the vehicle, they should complete their blue button Welcome Call before beginning New Owner Setup. Otherwise, first owners can complete New Owner Setup before completing the Welcome Call — the process does not replace the need for the Welcome Call.
    • The guided walkthrough will be available within the app for 30 days after vehicle purchase. If they do not complete the steps in that time frame, the guided walkthrough will not be available and the customer will have to personalize their vehicle within the app or Owner Centre on their own, if desired.

    NEW OWNER SETUP VIA OWNER CENTRE

    • Although the myGMC Mobile App walkthrough is the simplest and most convenient way to personalize and set up the vehicle, customers can still choose to set up their vehicle via Owner Centre ›. This option is available for those customers who do not have a compatible phone or who do not want to use the mobile app.
    • To complete setup online, customers can follow the link to Owner Centre provided in their email invitation. Owner Centre does not include the step-by-step New Owner Setup process featured in the myGMC Mobile App, but most features are available for customers to set up.

    FREQUENTLY ASKED QUESTIONS

    GENERAL QUESTIONS

    Why does the customer need to complete New Owner Setup?
    Completing the New Owner Setup is an important step that allows the customer to fi nish setting up their new vehicle accounts and services. This way, they can access their vehicle-related accounts on all GM platforms (e.g., Owner Centre, the myGMC Mobile App, OnStar website and more) using one single email address as their User ID. It also introduces the customer to many of their vehicle’s features and services. Ultimately, it can help create a better customer experience and help drive engagement of GMC products and services—which is important for both your customers and your dealership.

    What happens if the customer does not complete New Owner Setup?
    Completing the New Owner Setup process ensures your customer’s new vehicle account is fully set up and that they can access all the features of their service plan or trial. If they do not complete it, they may miss out on some of the benefi ts of their ownership experience and vehicle personalization opportunities. If they do not complete the New Owner Setup process in the myGMC Mobile App, they can setup and access their account online at Owner Centre at MYGMCCANADA.CA >. Owner Centre does not include the step-by-step New Owner Setup process featured in the myGMC Mobile App, but most features are available for customers to set up.

    What happens if the customer skips steps in the New Owner Setup process?
    If the customer skips steps in the process, they will not be able to return to the guided walkthrough. Instead, they will have to use the myGMC Mobile App or, in some cases, Owner Centre, to personalize and set up their vehicle’s features. For example, they could use the “Wi-Fi Hotspot” tile in the app to set up their Wi-Fi Hotspot, rather than doing it through the guided walkthrough.

    When does the customer complete the blue button Welcome Call?
    If the customer is the second owner of the vehicle, they should complete their blue button Welcome Call before beginning New Owner Setup. Otherwise, fi rst owners can complete New Owner Setup before completing the Welcome Call — the process does not replace the need for the Welcome Call.

    TROUBLESHOOTING QUESTIONS

    What if the customer’s new vehicle does not automatically populate when they launch the myGMC Mobile App?
    It can take a few minutes for the information to process in the system. After a few minutes, if their new vehicle does not automatically populate when they log into the myGMC Mobile App, they should push the blue OnStar button in the vehicle to get assistance from an Advisor.

    Mobile App Feature Guide

    MOBILE APP KEEPS DEALERS AND CUSTOMERS IN THE LOOP

    The myChevrolet®, myBuick®, myGMC® and myCadillac® Mobile App lets customers send certain remote commands to their properly equipped vehicle right from their compatible smartphone, allowing them to turn their vehicle’s engine on or off , and perform tasks like viewing How Things Work videos, making service appointments and more.

    Mobile App Instructional Guide

    INTERACTIVE HOW TO GUIDE

    View Key Information on Each Feature

    Smart Driver Feature Guide

    CHEVROLET, BUICK, GMC AND CADILLAC SMART DRIVER FEATURE GUIDE

    Once a customer enrolls in Chevrolet, Buick, GMC and Cadillac Smart Driver1, the program will provide customers with driving behaviour information, such as hard braking and hard acceleration. Then, the customers will get tips with information they can use to help them become better drivers.* The Remote Access Plan is required to access this service.

    Questions? Send Us a Message